We understand that shipping your vehicle might be a stressful experience when you are uncertain of de multiple details and logistics involved in the process. In order to give you some peace of mind, here are the most frequently asked questions that will help you understand what exactly is going to happen to your vehicle and the steps you should follow, from the beginning to the end, to clear any doubts, fears or misconceptions you may have.
How far in advance should I book my car shipment?
The sooner the better. You can book from one day to months in advance; however, we suggest a week or two, unless you require an expedite or Premium service, which can be arranged for the same day or the next one, with an extra cost.
How do I know how much does it cost to ship my car?
It depends on distance, weather conditions, kind of carrier selected, location, seasonal fluctuations, size, weight, and condition of your vehicle.
What kind of carrier will transport my vehicle?
It depends on your needs and preferences. We offer open and enclosed trailers.
What is open/enclosed transport?
The most common Open Car Transport is either a two-level multi-carrier with room for 8-10 vehicles at once or a flatbed, a rig for oversized or heavy vehicles. Enclosed transport is a trailer completely enclosed with hard-sided or soft-sided walls with room for 3-6 vehicles at once.
Should I choose Open or Enclosed transport?
Open Car Transport is the most common, cheaper, and proven safe option to move your car; however, if you want extra care against drastic weather conditions or more protection along bad roads, we suggest Enclosed transport.
Can I ship an inoperable car?
Yes, as long as the vehicle can be rolled and steered.
How long will it take to transport my vehicle?
It depends on the distance, route, road status, seasons, and climate conditions, among others.
What should I do if my vehicle arrives with damage?
Any damage during transit should be informed to the driver and thoroughly documented with videos and photos, specifying every detail on the Bill of Lading; this evidence is required to file a claim before the insurance company.
How do I pay for shipping my car?
Once you have entered an order, either through our online form or with one of our agents, a nominal deposit with a credit card, debit card, wire transfer, Venmo, Cashapp, Zelle or direct deposit must be placed. The remaining balance is COD paid in cash, money order or certified check directly to the driver upon delivery of your vehicle. Any other way of payment has to be previously agreed with the carrier.
What to do if I need to cancel my order?
The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not been yet assigned (dispatched) to a Carrier (transporter). Our services are considered rendered when a carrier is assigned to an order. Refunds will be processed within 48 business hours of the cancellation request. The cancellation of an order must be submitted in writing via email. M&M Freight and Logistics LLC do not accept or honor cancellations made via phone call.
Is my vehicle insured?
All our carriers are insured with minimum $1.000.000 dollars total cargo and clean safety records; said amount is divided into the number of vehicles in the trailer, which gives about $100.000 per vehicle.
Can I put personal items in my vehicle?
Inside the car or trunk should not be left any personal values, objects or other things that may get lost or damaged; vehicles must be emptied before shipping (chargers, GPS, etc.). We are not responsible for personal items left inside the car.
Do I have to prepare my vehicle for shipment?
Inform the trucker, preferably with a written list, of any special instructions you may have on your car’s conduction or condition and provide him with a set of keys. Do not leave personal or valuable items inside the vehicle. Remove all loose items as well as all interior and exterior accessories. It is advisable to have only a quarter tank of gasoline.
How Long Does It Take to Deliver My Vehicle?
It depends on the distance, weather and road conditions, and rural or urban location, but there is an estimate of one day of transit time for every 500 miles distance. The following estimate guide will give you an idea of delivery times:
- 100 – 500 miles……1-2 days
- 500-1.000 miles……2-3 days
- 1.000-1.500 miles…3-4 days
- 1.500-2.000 miles…4-5 days
- 2.000-2.500 miles…5-6 days
- 2.500-3.000 miles…6-7 days
Should you need further information, please go to our website where you will find a complete and detailed explanation on every topic, or call 877 957 4878, our agents will be glad to assist you.
