CUSTOMER SERVICE: The assistance and advice provided by a company to those people who buy
its products or service.
We all have lived the bitter experience of having to make a call over a claim for poor service or a
defective product. We`ve been forced to listen to a recording with a wide menu of options, none of
which seems to fit our particular case; we all have had to endure the Ping-Pong of transferring our
call from one department to another without someone giving us a solution or taking responsibility
for the problem. When finally, after many frustrated attempts, anger and wasted time, we were
able to find a kind soul who was willing to listen, who slowly updated all our data and was giving us
hope to our nightmare…. the phone call was cut off! And there we went again, facing an endless Via
Crucis, over and over until we gave up and quit (sometimes).
Aware of the customer`s need for a timely communication and fast solutions to their problems in
this competitive corporate world, so cold and impersonal, M&M VEHICLE TRANSPORT makes the
difference, knowing that a satisfied client is the best ambassador of our company and the main
reason for us to exist. Part of the philosophy of our organization is offering our customers a human
service, making them feel at home, among friends, so they know they can always count on us. We
are not exempt from making mistakes, no company is, but we will go beyond what is required to
correct them; that is why our customer service training program at M&M VEHICLE TRANSPORT,
includes not only the technical standards for the provision of an excellent service, such us
personalization, courtesy and good attitude, quick reaction, self-confidence and knowledge,
efficiency and honesty, but we emphasize in the human aspect as well: to a stressed and concerned
customer, it is vital to be heard, to find comprehension and empathy in the interlocutor and to have
the certainty that their problem will be solved. That makes us not only a company but a family. That
is where the huge difference between M&M VEHICLE TRANSPORT and other companies lies.
