COMPANY STRUCTURE CHART
We believe it is important for our customers, business partners, and allies to know how our organization works in detail and the hierarchical line of its structure, to fully understand the dynamics of a vehicle shipping company, in order to provide a more agile and efficient service:
CEO/FOUNDER
The top authority is also one of our founders. The CEO defines the vision, purpose, and mission of our car shipping business to guide the daily activity and determines the company´s global strategies. He is also in charge of motivating his employees and maintaining relationships with founders, staff, business partners, and allies.
ADMINISTRATIVE DIRECTOR/FOUNDER
Responsible for the administrative area, our Administrative Director, founder, and one of the heads of the company oversees and guarantees that all the activities are carried out effectively and meet the established goals. Among the AD´s responsibilities are business planning, project management, research on cost reduction, human resources, and use of database systems.
FINANCIAL DEPARTMENT
This department is responsible for the administration of the company´s financial resources; Within this area, we have all accounting operations and financial data, collections, and payments management, among many others.
SALES TEAM
Our agents are the direct link between the auto transport services we offer and our customers. They are trained to recognize our client’s needs, evaluate the best shipping option for them, and offer several beneficial alternatives. They have a thorough understanding of the kind of service we offer, its practical use and possibilities, and customization. Our professional agents are able to clear up any questions and provide guidance and solutions as well as viable options based on each customer´s need.
DISPATCH TEAM
Our Dispatch department is the one that sets in motion the whole logistics shipping process. It is a multi-tasking job that involves full coordination and close collaboration with drivers, agents, and sometimes the customers. They make the proper arrangements as per to assign the required trailer, determine the proper routes and calculate estimated timeframes.
CUSTOMER SERVICE
Our Customer Service isn’t just another online chat or phone line; it is the umbilical cord that connects the customer with their vehicle once the shipping process has begun. This team provides our customers with permanent and updated information, answering any doubts, inquiries, or questions they may have. This department is also responsible for assuring our clients a great car shipping experience by keeping good communication between the other departments involved and fostering our client’s confidence that all the processes, services, and timing are exactly as we offered.
MARKETING TEAM
This department is responsible for creating the communication strategy that has made our organization and our services are widely known among our audience target segment as one of the best vehicle shipping companies and for promoting our company and portfolio on social networks.
Finally, more than a team, we are a big family with huge respect for what we do, passionate about our work, and always willing to give our best to ensure that M&M VEHICLE TRANSPORT remains one of the top-rated auto transport companies.
